Frequently asked questions

No. All products sold by GandyLabs are supplied strictly for laboratory research use only and are not intended for human or animal consumption, medical use, diagnostic use, cosmetic use, or any other non-research application.

GandyLabs supplies to qualified individuals and entities engaged in legitimate research activities. By placing an order, you confirm that you are purchasing in compliance with all applicable laws and regulations and for appropriate research purposes.

Yes. GandyLabs provides Certificate of Analysis (COA) documentation for products, detailing analytical results such as identity, purity, and specifications as provided by qualified testing facilities.

We appreciate your patience while we complete these checks. Our priority is ensuring products are supplied in line with our quality and documentation standards rather than rushing fulfillment. If you have any questions regarding your order status, our support team is available to assist.</

Our quality process includes:

• Sourcing from vetted suppliers
• Verification of documentation and batch information
• Internal quality and labeling checks
• Controlled handling, storage, and packaging procedures

Our focus is on consistency, traceability and transparency within a research supply context.

Products are handled and packaged using controlled and clean handling procedures designed to maintain integrity and minimize contamination risk for research materials. Products are not represented as sterile for medical or clinical use.

Yes. GandyLabs maintains batch tracking and traceability to support consistency and accountability across orders.

Orders can be placed directly through the GandyLabs website. Simply select the required products, add them to your cart, and complete checkout. An order confirmation will be sent to your email once payment is successful.

Yes. GandyLabs reserves the right to refuse or cancel any order at its discretion, including situations where products may be intended for uses outside legitimate research purposes.

If your order has not yet been processed or shipped, changes or cancellations may be possible. Please contact us as soon as possible after placing your order. Once processing has begun, changes may no longer be possible.

Yes. GandyLabs supports bulk and repeat orders for research purposes. Please contact us directly to discuss availability and ongoing supply.

GandyLabs ships to approved destinations in accordance with applicable laws and regulations. Shipping availability may vary by location.

Shipping times depend on the destination and shipping method selected at checkout. Estimated delivery times are provided as a guide but are not guaranteed.

Yes. Once your order has been dispatched, you will receive tracking information via email where available.

All products are packaged securely and discreetly to protect integrity during transit and to maintain professional presentation.

If your order arrives damaged, incomplete, or incorrect, please contact GandyLabs within the timeframe outlined in our policies. We will review the issue and work toward an appropriate resolution.